Terms of service
1. Definitions
In these terms and conditions: ASTOS means Ecomira BV, located at Xenonstraat 74, 1362GG Almere; customer means any natural person or legal entity placing an order through the ASTOS web store; agreement means the distance sales contract between ASTOS and the customer.
2. Applicability
These terms apply to every offer by ASTOS and to every agreement concluded through the web store. Deviations are only valid if agreed in writing.
3. Prices
All prices are in euros and include VAT. Any shipping costs are clearly shown before the order is completed. Obvious mistakes or errors in the offer are not binding on ASTOS.
4. Orders and conclusion of the agreement
The agreement is concluded as soon as the customer places the order and ASTOS confirms it by email. Payment is possible with iDEAL, credit card, Bancontact, Apple Pay and Google Pay.
5. Delivery
Orders placed on business days before 20:00 are delivered within 1-2 business days in the Netherlands and Belgium and within 2-4 business days in other EU countries. Shipping is free from 50 euros (Netherlands, Belgium and Germany). Delivery times are indicative. Pre-orders are delivered on the expected date stated on the product page.
6. Right of withdrawal
The customer has the right to withdraw from the agreement within 14 days of receiving the order without giving any reason. Register a return via support@astosworld.com or via the withdrawal form (PDF on the website) and return the product within 14 days of the notification.
7. Return conditions
- The product is unused and undamaged and, where possible, in its original packaging.
- The costs of the return shipment are borne by the customer.
- The refund follows within 14 days of receipt of the return shipment, via the original payment method.
8. Warranty
All products are covered by the statutory 2-year warranty: the customer is entitled to a sound product that complies with the agreement. Defects that arise within this period and are not the result of improper use will be repaired, replaced or refunded free of charge.
9. Liability
The liability of ASTOS is limited to the amount of the order concerned, except in cases of intent or deliberate recklessness. The customer's statutory rights as a consumer remain fully in force.
10. Complaints
Complaints can be reported via support@astosworld.com; we respond within 14 days. If we cannot resolve the matter together, the dispute can be submitted via the ODR platform of the European Commission: https://ec.europa.eu/consumers/odr.
11. Applicable law
Dutch law applies to all agreements.
12. Company details
Ecomira BV, Xenonstraat 74, 1362GG Almere. KvK: 97884510. BTW: NL868274793B01. Email: support@astosworld.com. Phone: +31 85 004 5206.
